REFUND AND RETURNS POLICY – Professional automotive products

Thank you for choosing Faradom LLC.

We are committed to providing high-quality automotive products. Please carefully read the following refund and return policy before making a purchase.

I. Final Sale

All items are sold on a “Final Sale” basis.

Except as expressly stated in this policy, we do not accept returns, refunds, or exchanges for sold items.

We cannot accept return or refund requests based on the following reasons:

Change of mind;

Incorrect purchase;

Item no longer needed;

Item does not meet personal expectations.

II. Eligible Situations for Refunds or Exchanges

Please contact us within 7 days of receipt if the item you received falls into any of the following categories:

Manufacturing defect;

Damage during shipping;

Incorrect item received;

Significant discrepancy between the item and the order.

Upon verification, we will provide one of the following solutions based on the specific circumstances:

Free replacement;

Full refund;

Partial refund.

III. Application Process

To request after-sales service, please email:

orders@faradomllc.com

Please provide the following information:

Order number;

Recipient’s name;

Item name;

Description of the issue;

Photos of the item;

Photos of the outer packaging.

To expedite processing, please provide clear and complete information.

IV. Review and Processing Time

We will review your request within 1–3 business days of receipt.

Once approved:

Refunds are typically returned to the original payment account within 5–10 business days (actual processing time depends on the bank or payment provider);

For replacements, we will arrange shipment as soon as possible after confirmation.

V. Return Requirements

If we confirm that a return is necessary, please note the following:

The item must remain in its original condition;

Packaging and accessories should be as complete as possible;

Do not return the item without authorization;

We will provide specific return instructions after approval.

We reserve the right to refuse acceptance of packages returned without authorization. VI. Non-Refundable Items

The following situations are not eligible for refunds or returns:

Damage caused by misuse or mishandling;

Damage resulting from improper installation, use, or maintenance;

Normal wear and tear;

Delivery issues caused by an incorrect address provided by the customer;

Incorrect purchases resulting from the customer providing wrong vehicle model information;

Requests made beyond the post-sales claim period (7 days after receipt of the item).

VII. Order Cancellation

After an order is submitted, you may contact us to request a cancellation, provided it has not yet entered the processing or shipping stage.

Orders cannot be cancelled once they have entered the processing, packaging, or shipping process.

VIII. Shipping Damage

If the package shows obvious damage upon delivery, please:

Take photos of the item and the outer packaging;

Retain all packaging materials;

We will assist you in resolving shipping damage issues and provide a reasonable solution based on the specific circumstances.

IX. Contact Us

If you have any questions regarding our refund and return policy, please contact us:

Address:

20906 54TH AVE W

LYNNWOOD, WA 98036-7604

Email:

orders@faradomllc.com

Thank you for choosing us. We are committed to providing our customers with high-quality products and professional after-sales service.